Who we are
Our website address is: https://www.greenteahouse.co.uk.
Effective: 1st June 2013 – reviewed 10th May 2018.
We are committed to protecting and respecting your personal privacy. Our intent is to inform you and ask for consent — we do not assume we have it.
Our websites, website databases and email systems are hosted with Irish based hosting companies and we use Gmail with 2step verification on our email collection. Our newsletter is collected and sent using Mailchimp as a marketing service.
Our storage policy on contact email addresses collected with forms have a 18 month shelf life, whereas if there is no contact between us in that timeframe, we will delete your form entry and remove you from our website database. As we have independently emailed you, our mailing system and CRM will keep your contact name and address on file until the time that is also removed from our mail client or CRM. We have a 12 month policy on unreturned emails and 18 month policy on our CRM contact manager system.
All general forms on our website have specific double optin features to our newsletter list, and include messages like “I consent to my submitted data being collected and stored”. If you do not agree to this, please contact us by alternative methods to avoid any potential misunderstanding. At any stage, you can click the unsubscribe option in the footer of our newsletters or simply send us an email to request your data to be removed from our systems.
This webpage tells you the data protection and privacy practices for Green Tea House, specifically:
- What personally identifiable information is collected
Which organisation is collecting this information
How this information is used
Our policy on sharing this information
How we protect your information
How you can correct any inaccuracies in this information
Plain English Summary
We take your privacy very seriously.
We do not actively track you as an individual, rather we have systems in place to keep your name and email address stored so we can provide you with the high level of service you expect from Green Tea House.
We used advanced website analytics tracking data as detailed below:
We use Google analytics, Google DoubleClick, Gravatar, Google Tag Manager, Facebook Audience, Facebook insights, Twitter analytics, Google Search Console, Fastbase analytics and WordPress stats, all of which to help us understand how potential customers interact with our website and make the experience better for you.
Should you send us an email via the contact form, your name, email address and message will be emailed to us (as you would expect). This information is kept private and SSL secured in our CRM and Gmail email account. We will store this information within our own email system so that we are able to respond to you. If you selected to optin to our newsletter, our CRM system will take your email address, first and last name and add to our newsletter list for future correspondence. We will not share this data with third party businesses to market to you.
Should you comment on a blog post or web page on this site, then your name, email address, IP address and the message will be stored in our website database (as you would expect). This makes your name, website address and comment (but not your email address) viewable by the general public on the website.
We use 3rd Party / Tracking / Advertising cookies for our affiliate links and additional businesses, as detailed above.
NONE OF THE INFORMATION WE GATHER VIA COOKIES IDENTIFIES YOU AS AN INDIVIDUAL – IT IS ALL ENTIRELY ANONYMOUS.
|Blog/Post Comments||Persistent||1 year||If you leave a comment on the website e.g. on a page, article or blog post, then a cookie may be stored to ‘remember’ your email address for the next time you post (should you choose the “remember me” option).|
|Analytics||To understand how people use our site, and to discover areas on our site with issues, we use Google And Clicky Analytics. Most websites use some sort of analytics program like this. The data it collects helps us see things like how many people visit our site, which country they are from, how many pages they visited, how fast our site loaded, and so on. All data collected is completely anonymous, it does not identify you as an individual in any way.|
|WordPress||Persistent||1 year||WordPress is the Content Management System (CMS) that runs this website. It uses a cookie when logging in and out and is essential for proper website operation. It is only set if you are a registered user, so for most people, it is not set at all. User data is all anonymous.|
How this information is used.
If you have chosen to share it with us, we use your email address to contact you in reply to your message or to send you our newsletter if you opted into that. If you have entered your email address to leave a comment on the blog, it is used to identify your comment, however, it is not displayed on the website or shared with any third party.
We may also use your email to help resolve issues or disputes, for example, if you tell us that you cannot see any of your posts on the website, we would probably search our database using your email address to help diagnose the problem.
Our disclosure of this information.
We do not share your personal information or email address with third parties.
Just like you, we hate spam. We do not send you spam emails.
You may opt-out of our emails at any time. An ‘unsubscribe’ link is included in all of our email newsletters.
Protection of your information.
We use our best endeavours to safeguard the confidentiality of your personally identifiable information, we use encryption (such as SSL) and hosting firewalls to further protect the information as it travels across the Internet. We do not believe that the personal information we collect warrants further levels of security. It is important to be aware that there is no such thing as “perfect internet security”.
How to correct inaccurate information.
Once posted, you cannot change or remove any comments you have submitted on our website pages and/or posts. However, if you would like to have this information removed please contact us and we will do this for you, at a time of our convenience, based on the fact that you submitted this information, not us.
You should know that because of technical constraints, all information is never completely removed from our databases. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests that it be removed. We will aim to remove all publicly-facing information first, then quarterly we will optimise our servers and databases, further removing any server stored information.
How to contact us.
Please use the contact form provided to contact us if required.